IQ BackOffice Team
Operational expertise and global experience
The IQ BackOffice team has more than 100 years of experience providing back office services to companies of all sizes across a range of industries. Our management team includes veterans of Deloitte, Accenture, Citibank, PeopleSoft, Ford, HP, Resources Connection, California Pizza Kitchen, CKE Enterprises and other leading firms.
While a Senior Manager with Deloitte Consulting, Mr. Schnitt advised and assisted clients in reengineering their finance and accounting functions, including the establishment of shared service centers, improving their operations, developing new strategy and business plans, and forming successful joint ventures. Mr. Schnitt has been responsible for the design, development and implementation of several significant consulting projects with budgets of up to $11 million and staff numbering more than 8,500.
He is considered an industry expert on outsourcing trends and the evolution of the virtual business. He has spoken at numerous conferences and has been quoted extensively on these subjects in both the business and technology press, and is a published author. Mr. Schnitt received a BA from Cornell University, an MBA from the University of Michigan, and holds a certificate in Production and Inventory Management (CPIM) from the American Production and Inventory Control Society.
Prior to joining IQ BackOffice as Chief Technology Officer, Mr. Jablonski served as Senior Director of Operations for Ledgent Inc., a business process outsourcing provider, where he was responsible for management of the firm’s national shared services center, implementing process improvements and daily financial operations, managing a department of fifteen accounting and training personnel, and overseeing quality control. He also led the development of the firm’s PeopleSoft financials and HRMS, portal delivery, and report delivery software environments.
Mr. Jablonski has extensive experience with PeopleSoft ERP implementations and client servicing. He has served as a PeopleSoft consultant to such organizations as Charles Schwab, Canon Computer Systems and Southern California Gas. Additionally, he led the PeopleSoft implementation teams for major IT projects at Sierra Systems Group, CKR Enterprises and ACE Parking.
Mr. Jablonski’s broad technical qualifications include: HTML, ASP, ASP.Net using #C, Workflow Applications, Fax Server Management, DBA and Server Management, ERP applications and reporting tools such as Sybase SQR, MS Visual Basic, Crystal Reports and nVision; database and operating systems ranging from MS SQL to PeopleSoft, and mainframe software and utilities including DB2/SQL, IDMS, CICS, COBOL II, FOCUS, DYL260/280, RPGIII, Assembler, Fortran, Panvalet, PCS/DBM, APL, VSAM and RSCS.
His years of working experience in IT consulting, business process outsourcing and shared services operations has given him the opportunity to manage multi-year financial planning and business operations cost modeling. He has as well driven a lot of Finance transformation initiatives in process reengineering, risk and control management and operational effectiveness. Peter is a Certified Public Accountant, and he graduated Cum Laude from Philippine School of Business Administration in Manila with a Bachelor’ of Science degree in Business Administration majored in Accounting.
Prior to joining IQ BackOffice, Mr. Johnson was Vice President (VP) of business development at RSM McGladrey and Quattro FPO Solutions where he led retail business development efforts for six years, with a focus on restaurants. He was responsible for developing sales and marketing strategy as well as strategic plans related to operational support for new business. In less than three years, Mr. Johnson grew the restaurant segment of the business from an $8 million start up to more than $20 million.
As VP Operations for Hardee’s Restaurants, Mr. Johnson oversaw all operations, advertising and purchasing for 30 Hardee’s restaurants in Minnesota and Wisconsin with average unit volumes of $1 million. He managed day-to-day operations; developed, approved and implemented all local and regional advertising; and was instrumental in developing a purchasing and distribution co-op for the 100+ regional restaurants in Minnesota and Wisconsin.
Mr. Johnson has also worked as a consultant with numerous senior management executives of national and international companies in the food industry, including Pillsbury/Green Giant Fresh, Golden State Foods Corp., North American Produce, ADF Company, Nekta International, US Foodservice, Sunkist Growers, National Beef Corp., John I. Haas, Jain Group, Chiquita Brands, B-50 Data Solutions and XFormity Technologies. As President/CEO of John I. Haas Foods, he took their dehydrated food processing company from a $4.5 million loss to breakeven while increasing sales from $4 million to $12 million in one year.
Previously, Ms. Field advised clients in operations improvement and managing enterprise-wide system implementation projects with multi-million dollar budgets for over ten years at Deloitte Consulting. Ms. Field left consulting to join Ledgent Inc., a pioneering business process finance and accounting outsourcer, as VP, Business Development, where she was responsible for strategic affiliate relationships and transitioning new clients over to the Ledgent solution.
Ms. Field has a BA from University of Pennsylvania, a BS from Wharton School of Business, and an MBA from UCLA Anderson School of Management.
Edward’s background covers both business and technical functions. Within Information Technology, he has extensive experience in SAP and other ERP solution design and implementations, business intelligence architecture, business process management & automation, software design and development, as well as technology security and governance. Edward’s non-technical experience covers project management, finance & accounting, manufacturing and customer service operations.
Edward graduated with a Bachelor of Arts in International Studies from Virginia Tech and a MIM/MBA of International Management Thunderbird, the School of Global Management.
Santhosh brings over 16 years of experience and expertise in service delivery, process analysis & design, leading continuous improvement projects, business development & relationship management, transition & transformation and driving initiatives to deliver cost effective delivery management in a Global BPO and Shared Services environment.
He worked on multiple global technology and process implementation programs with large Global shared services & BPO companies such as Ford, Accenture, HP & Tata Consultancy Services. He is a six sigma GB certified professional with a Bachelors in Commerce and a Masters in Business Administration from Madras University.
Her role includes establishment of service standards, monitors service performance metrics and partners closely with Process Leads to recommend action plans to meet and exceed service level agreements. Ms. Pulido also drives the end-to-end corrective actions and sustainable fixes to address operational issues and service standards breakages and reviews adequacy of internal controls in the record-to-report processes and sees that procedures are in place to identify and mitigate risks. Prior to Citibank, she was as well part of Grant Thornton International as a Senior Auditor for 4 years. Ms. Pulido was a 7th placer in the CPA Board Examinations and graduated Cum Laude.
Ms. Mata previously worked with Infosys BPO Ltd., where she was an Operations Manager. She also worked with Xerox Solutions Philippines as Accounts Receivable Operations Manager for eight years. She graduated from Polytechnic University of the Philippines, with a BS degree in Accountancy. In addition, Ms. Mata is certified as a Lean Six Sigma practitioner.