Business Continuity

We can't brag on the support we have received from IQ Backoffice enough. - Where to begin? I can't imagine having to go back to a paper-based workflow now that we've had this electronic approval process. The Finance Team won a Magnolia Regional Health Center Award for Innovation based upon the IQ BackOffice AP Solution. In the Fall of 2019 we had leadership changes. But with the services provided by IQ Backoffice we were able to quickly adjust approvals without any disruption in our AP Processes. Then without the IQ Backoffice Team navigating the 2020 COVID-19 Pandemic would have been next to impossible. Without the services of IQ BackOffice we would have been lost navigating Healthcare Finance during the COVID-19 pandemic. IQ BackOffice allowed us to ensure our vendors were paid timely to obtain the critical PPE to care for our patients. Our IQ Backoffice Support Team is always responsive to our requests. We don't tell them enough how much we appreciate the support they give us. We find their value for the cost of the services is far above average and would recommend IQ BackOffice. What we value most about IQ BackOffice's services is the Archimedes workflow, accuracy and service quality, accessibility to staff, and scalability.

IQ BackOffice is an amazing partner to Opendoor Labs. We receive large quantities of paper invoices from Utilities and Home Owners Associations with critical short turnaround timelines and IQ’s accurate and rapid processing is critical to our ability to pay our bills on time. Valuable Bay Area resources no longer had to spend time dealing with paper and now can just leverage the useful spend metrics we have at our fingertips to perform the strategic high-value tasks they were hired to do.

IQ BackOffice helped give us better control and transparency to help us manage our business while significantly cutting our costs. They have exceeded our expectations and positioned us to scale for growth.

When I first started working with IQ more than 10 years ago, I was a little worried how this would all work. However, these worries disappeared as soon as I started using their portal which helped us to go completely paperless. Besides being paperless, IQ’s portal has significantly increased the visibility as it takes just a few clicks to digitally view the invoices. In addition, IQ has brought more consistency in the procedures and really helped us to scale these functions without adding more in-house headcount and office space.

We sought to outsource in order to reduce costs and automate our processes. IQ's team provides us with a huge cost savings. We love the procedures and rigorous controls that go above standard accounting controls. We also love the additional accounting oversight of our dedicated IQ team.

IQ BackOffice is the most valuable vendor partner that I have onboarded at both my present and previous companies. The value of the soft cost benefits we achieved by working with IQ outweigh the significant hard cost savings achieved such as increased transparency and visibility, stronger compliance, easy accessibility to historical transactions and information, and reduced workforce frustration. We are regularly discovering additional back office processes that can be more efficiently and cost effectively handled by IQ.

IQ BackOffice's Archimedes solution provides us with centralized approval workflows and visibility across activity at Mina Group restaurants all over the US. And their Streamlinea solution for centralized web-based disbursements is amazing. We love that everything is paperless. Working with IQ allows me to remove myself from the day to day processing and focus on analytical work which allows me to add more value to the organization. On top of that, IQ is very professional and easy to work with. Starting during the sales process and as a client they take a very consultative approach really considering what your organization needs.

Working with IQ BackOffice has enabled us to scale our Accounts Payable function in line with our company's exponential growth. When we doubled in size in a short period of time IQ seamlessly scaled processing in line with our business needs. IQ’s business rules based automation complemented our technology platforms painlessly. IQ gave us a scalable process that allowed us to flex up in times of growth and flex down when we needed them to on top of enabled technology-driven efficiencies. When the COVID-19 pandemic hit, IQ Backoffice had robust business continuity plans that enabled them to remain a dependable partner during the crisis.

Even though many IQ team members may be located in a different country, the communication has been seamless. IQ also has an amazing group of U.S. based account reps who take care of our needs. During the Pandemic lockdown, the transition from the office setting to working from home did not take much effort on our end because these functions has been already running remotely. I highly recommend IQ for any businesses that are multi-entities/locations and/or are looking to grow their business because IQ will bring more visibility, efficiency, consistency, while still allowing you to be more cost-effective.

We needed automation and workflow and Archimedes provides audit trails, visibility and controls. We were also interested in upgrading our ERP. IQ assisted us with our software selection and, as a Sage Intacct Accounting Partner, has an in-house support team to assist us with the system including supporting integration with our other systems and writing custom reports.

Since 2011, IQ has been the best service we have ever discovered!!! Acting as a AP Department for us, we have never had an issue in getting all of our MILLION Invoices paid. With the approval process and checks and balances that IQ provides, on top of the quick turnaround response, it is like having an AP Department within your office! If you are a small company or a Billion Dollar Company as ours, IQ makes the AP process easy and seamless.

After our payroll manager left, we decided it would be best to hire a professional firm to handle our payroll instead of trying to find and keep a competent payroll staff. We have been very happy with the service provided by IQ BackOffice.

IQ provides an excellent balance between leveraging technology and people to efficiently and effectively achieve our goals. Many companies try to acquire technology to simply automate an already weak process. IQ BackOffice makes your rethink everything so that you automate new, best practice processes which then flow through to benefit all aspects of the business. They are genuinely nice people and we have had incredible continuity in the team which is rare for service providers. They are not owned by a giant multinational and the attention paid to clients and the flexibility in of their solutions really shows that.