Although in recent years, we have seen an increase in innovative cloud-based technologies, some say we jumped 5-10 years ahead on digital access. During the global pandemic the lockdown period quickly taught individuals and businesses that they no longer had to have an employee on-site printing a weekly check run to fulfill their accounts payable. Many began to take advantage of innovative digital offerings now easily accessed via smartphones or chrome boxes to pay bills remotely. These solutions allow people to work, receive and pay bills from home, or any other remote location.
According to Javelin Research, in “The global pandemic has had a dramatic impact on consumer financial behavior. Consumers spent more time at home in 2020, transacted less than in previous years, and relied heavily on streaming services, digital commerce, and payments. They also corresponded more via email and text, for both work and personal life.”
Online Fraud is at an All-Time High
According to IOFM (Online Survey, July 2021) over 50% of vendor payments are now electronic. But these transactions carry security concerns due to increased risk of fraud. With the increase in remote digital activity, the Federal Trade Commission received more than 2.1 million fraud reports from consumers in 2020 and consumers reported losing more than $3.3 billion to fraud. First Glance 12L report noted an increase in fraud among digital commerce and payments. The pandemic has created financial incentive, opportunity, and rationalization to commit identity, mortgage, cyber, and other financial fraud.
The corresponding increase in fraud demonstrated that business partner solutions vary in the security of their solutions. Javelin Research reported that, “Total Identity Fraud Losses Soar to $56 Billion in 2020.” Experian reported Fraud rate rises 33% during Covid-19 lockdown . . . when compared with previous monthly averages. The largest increase was in car and other asset finance applications, which saw a rise of 181%, followed by current accounts (35%) and then saving accounts (28%). Fraudulent credit card applications (17%) and unsecured loans (10%) also went up.
Digital Is Not Enough
There are many FinTechs offering digital payments and disbursement of funds. These automated solutions bring the promise of moving from paper to digital electronic payment solutions seamlessly, efficiently and more cost-friendly compared to old fashioned manual payment management processes.
Unfortunately, businesses have learned that automation tools are insufficient on their own. Software developers vary in completeness and security of their solutions. And even the latest in e-payment technology needs to encompass best practice payment processes securely and effectively.
What follows are the TOP FIVE Post-Pandemic Payment Best Practices in processing requirements of an effective online payment program:
#1: Payment software must provide transparency, visibility, and control
#2: Automation will not improve efficiency if it does not comprehensively support the entire process and enterprise.
Payment solutions need to support standardization with flexibility to support all the requirements of today’s complex business enterprises. It must be flexible enough to support distributed selection and approval of payments distributed across a large organization which may have different entities and significant variations in business rules. It needs to support management of payments centrally for geographically distributed locations providing real-time visibility across multiple entities and groups of entities as well as distributed payment selection and approvals.
It is an industry best practice for e-payment applications to be fully integrated with your accounting system to assure efficiency. It must be able to process all forms of electronic payments (ACH, check, virtual card) from one file from the accounting system. Applications work best when they comprehensively encompass the entire end-to-end process. The payment application must be fully integrated with your accounting system, otherwise all activity in the payment application will have to be reconciled and reentered and it will end up creating more work for your accounting staff. A comprehensive solution must provide functionality that will handle every exception to avoid having to address them all manually.
#3: The payment solution must accommodate all payment modalities
#4: Monetization of AP spend through significant virtual card rebates
#5: Most solution providers overestimate rebate potential
But anyone can promise high virtual card conversion rates
The reality is there are many factors that impact the actual success in converting payment to virtual credit cards, including:
- The concentration of spend with top suppliers
- Terms of existing payment agreements with your suppliers
- The payment methods currently in place
- Your industry type and the types of suppliers you have
- Tolerance for specifying payment type preferences when renewing supplier contracts
- Ongoing commitment and participation in campaigns
Need for a supplier enablement strategy and support (resources) for an effective supplier enrollment program
Large enterprises want to leverage purchasing strength to optimize rebate benefits. Secure payment automation lets you reduce costs while taking advantage of cash-back revenue opportunities. However, overblown claims and promises of rebates from virtual card payments often end in disappointment. To optimize the cash-back opportunity, the business needs a planned strategy and support for supplier enablement and negotiations. The payment strategy includes how to negotiate with suppliers to optimize payments over the long-term. Resources are needed to talk to your suppliers about the trade-offs involved with different payment methods. Enterprise-wide supplier enrollment should be customized to address the unique needs of individual subsidiaries. Detailed supplier analytics of supplier demographics should be used for strategic enrollment.
Digital payment tools should be used to automate back-office processing best practices
Technology allows clients to improve on the entire procure-to-pay process with invoice automation, visibility, and detailed analytics on the payables process. But software alone will not provide long-term sustainable impact. Automation of back-office processing best practices will. For example, the partner should draw checks and ACH on your own bank account to not have additional reconciliation accounting work.
A comprehensive payment program that includes best practices and provides companies with impactful results including supporting:
- Cost reduction through processing efficiencies
- Enhanced controls including greater control over cash management
- Additional revenues through the virtual credit card method of payment
- Integrated payables – the ability to process forms of electronic payments (ACH, check, virtual card) from one file from the accounting system and streamlined reconciliation
Ken Johnson is a Senior Vice President of Business Development for IQ BackOffice based in El egundo, CA.
IQ BackOffice is a global leader in business process outsourcing, delivering customized solutions for its clients, which range from boutique to multibillion-dollar firms.